Join With Us - ตำแหน่งงานว่าง - Game Support Manager
Game Support Manager
Responsibilities:
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Develop and improve job process and procedure. |
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Support and mentor Game Support team regarding to policy and strategy. |
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Prioritize daily operational tasks required to ensure efficiency and effectiveness. |
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Responsible for maintaining an effective resource management for the team. |
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Provide metrics analysis and reporting to management. |
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Coordinate with the quality assurance, support, and development teams to identify potential issues and work to find solutions. |
Requirements
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Age 30 years up. |
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Bachelor’s degree in any field. |
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At least 5 years experience in Customer Support or related applicable experience, preferably in online game. |
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Familiarity with standard practices and procedures in the Customer Service field. |
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Familiarity with PC gaming and multiplayer online gaming would be advantage. |
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Previous experience leading a team, able to turn strategic direction to action plan. |
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Able to handle high stress situations and manage irate customers. |
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Strong written and verbal communication skills both Thai and English. |